Best Western Papilio Hotel
Apa Kata Tetamu
The hotel is well-equipped with a pleasant environment and a wide view. The swimming pool on the 8th floor is a great place to relax, especially at night when the views of the city lights are particularly beautiful. The service quality of the hotel is excellent. The staff are all very warm and helpful, among whom a customer service representative named Dewin stands out for her beauty and kindness. She is always smiling and enthusiastic, helping guests with various tasks such as calling taxis, ordering meals, and exchanging money, promptly resolving any difficulties that guests may encounter.
Ruojing
November 2024
I recently had the pleasure of staying at the Best Western Papilo Surabaya in May 2023, and it was an exceptional experience from start to finish. The hotel staff, especially Mrs. Indi, went above and beyond to ensure my stay was memorable and comfortable. From the moment I arrived, the staff at Best Western Papilo Surabaya exhibited exceptional hospitality. Mrs. Indi stood out with her warm and welcoming demeanor, providing me with all the necessary information and making me feel right at home. Her willingness to assist with any inquiries or requests truly made a difference. The cleanliness of the room was remarkable. it was evident that great attention was given to maintaining a high standard of cleanliness. The comfortable bed and well-appointed amenities added to the overall satisfaction of my stay. One highlight of my experience was the breakfast offered at Best Western Papilo Surabaya. The variety and quality of the breakfast options were outstanding. From local delicacies to international dishes, there was something to please every palate. The attentive staff made sure that all my preferences were taken care of, and I started each day with a delicious and satisfying meal. Throughout my stay, the staff at Best Western Papilo Surabaya consistently displayed a genuine willingness to help and a commitment to excellent service. Whether it was providing recommendations for local attractions, arranging transportation, or attending to any special requests, they always went the extra mile to ensure my comfort and satisfaction. I cannot thank Mrs. Indi and the entire staff enough for their exceptional service during my stay at Best Western Papilo Surabaya. Their dedication, helpfulness, and attention to detail truly made me feel valued as a guest. If you are looking for a hotel with a friendly and helpful staff, impeccable cleanliness, and a delightful breakfast, I highly recommend Best Western Papilo Surabaya.
Mehdi
Mei 2023
The suit room was great. We booked two room to accomodate my family. Asked connecting room, but not available. It is not a problem becauae they gave us room next to each other. The room is super spacious and clean, one king bed, two bathroom, living room and pantry. Including microwave and refrigerator. The pool was great, clean and safe. Breakfast with many option.
Mariapeni
Mac 2023
Close to toll road, and we stayed here before: always friendly and well prepared check-in: professional and a pleasure to arrive here as you know it will be good, no obstacles or hurdles. Also nice is the A&W just before the lobby. Now we stayed in normal room, but i can also recommend their junior suite if you are with more people
Robert
April 2022
Everything was awesome, facilities, room, location, perfect, i requested high floor and they provided, which bring me stunning view of Surabaya
Mr
April 2022
spacious and clean room with sound-proof windows and door, the bed is comfortable, the pool's depth is 1.5 meters and near to the cafe and dim sum bar, good channels on the television
Jemmy
Mac 2023
Very comfortable room, hot water and AC were good, staff were friendly. Breakfast was expensive by Indonesian standards but delicious - a buffet with a wide selection of foods.
Rose
Oktober 2022
Breakfast was always the best, Room service is excellent, Staff is humble, clean up rooms was always very efficient
Abdul
Mac 2023
Pool, staff were so helpful. Very clean beds really comfortable. Staff could not do enough for you. Indie the receptionist was great as was one of the senior staff who organised a doctor.
Caroline
Jun 2023
The room is spacious and they changed the linen everyday. It's awesome
Lilyudha
Februari 2023
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